*Extended Christmas Returns*
All orders placed between now and Friday 21st December 2018, can be returned for an exchange, credit or refund, up until Friday 18th January 2019.
All items must be returned with the polythene bag and all tags attached as per our terms and conditions of sale. If an item is returned in a state that cannot be resold, then the product maybe refused and will be returned to the customer accordingly.
Free returns for orders £100 and over
For orders that are £100 and over made in the United Kingdom, please send your parcel to the address below using the Royal Mail pre-paid sticker provided, this has been included within your parcel. For all orders under £100, you will need to arrange the return of your parcel using a carrier of your choice to the address below.
Please note: Returning items are the responsibility of the sender until the parcel has been received by the returns department at TRENDYGOLF, It is advisable to obtain a receipt of postage from the Royal Mail or add a tracked service to the parcel so that you can track the progress of your return.
If you are outside of the UK please send your order back with your preferred courier, you will need to pay for the return of any items back to us and it would be advisable for you to send this back via a tracked delivery option incase we encounter any problems receiving your returning parcel.
Please send your item back with a note advising what you would like to exchange the returning item for, once this is received then we shall exchange and send the replacement item out to you accordingly.
Telephone: 0845 680 6479
Monday - Friday 8.30am - 5.30pm GMT
Email: [email protected]
Please enclose a note with the reason for your return, your order number, and the items you wish to return and what you would like to do, i.e. return for a store credit, an exchange or full refund. Items must be returned in original packaging with all tags. We will only accept returned items unworn / un-damaged.
Please send all returns to the following address:TRENDYGOLF
The Old Flour Mill
PO10 7BT United Kingdom
How do I return an item?
For UK customers with orders over £100, you can send an order back to us for either a store credit, exchange or refund using the pre-paid returns postage label provided upon your order confirmation, for orders under £100, you will need to arrange the return of your parcel and for returns outside of the UK you can again use any desired method such as the Royal Mail, UPS, Parcel Force, FedEx etc. Please send the item back to our Returns Department undamaged/unworn and in the original packaging with all tags still attached, if an item is not returned in the same condition as it is received, i.e. damaged/worn, without the original packaging or tags etc, then a store credit, refund or an exchange maybe refused.
Do I have to pay to return an item?
For the UK we do provide a free returns label for all orders that are £100 and over, for orders under £100 and for all orders outside the UK you will need to pay for the return of an item, if the item is returned for an exchange then we will then cover the cost to have the replacement delivered back out to you.
Will I be refunded for the full value of the item returned?
Provided items are returned to the specification of how to return an item, i.e unworn/undamaged, then a full refund will be credited to the account used for purchase.
How long do I have to return an unwanted/Faulty item?
You have 21 days after receiving your purchase to return the item(s) to us, in the bags and with the tags attached as they were received. For any faulty item that you receive, you have up to 30 days from the date of purchase to notify us of such fault but we will deal with any fault thereafter on a case by case basis.
What happens if i want to exchange an item for a more/less expensive item?
If you are exchanging an item for a more expensive item then you can either call for us to take further payment or advise us to rebill your previous account for the difference within the returned parcel. If the item is exchanged for a less expensive item then we will refund the difference back to the original account accordingly.
Have any unanswered questions? Get in touch, we’d love to hear from you.